FAQ

Please have a look at our FAQs first before contacting us.

Common Questions

We are also happy to assist you personally:
06021 454 80 0.

Monday:
13:00 - 16:30

Tuesday - Friday:
08:00 - 12:00
13:00 - 16:30


Orders

Unfortunately there is no way to buy or pick up the goods directly from us.

After you have placed your order and we have received payment, your package will be packed and handed over to DHL.

As soon as your goods have been shipped, it usually takes 1 - 3 working days for your order to arrive for deliveries in Germany or most of the EU. You will receive the tracking number via email as soon as your package is on its way.

If an article is currently not in stock, you can be notified directly in the article by email as soon as it is available again. In the affected article you will find the possibility to register for the notification.


Payment

We offer you the following payment options: PayPal Plus, credit card, Giropay, Sofort, eps, iDEAL, Amazon Pay and prepayment transfer.

You can read more about these payment methods here .


Business

To do this, first read the Merchant requirements .

You can then here . Choose whether you are an end customer, dealer or small business and fill out the full form. Please do not forget to upload a copy of the business license.

A dealer account will then be activated after checking your details.


Vouchers

You can find the current coupon codes on our Instagram Account


Complaint / problems with delivery

If you have any complaints or problems that arise during delivery, please contact our customer service. We will help you immediately: service@motodox.de or by phone: +49 (0) 6021 454 80 0.


Withdrawal / return

You have the option of returning your order unused within 30 days.

Send the package to our address:

Motodox GmbH
Niedernberger Strasse 10
63741 Aschaffenburg, Germany

You bear the direct costs of returning the goods to us.

We will then refund the full sales price, including the shipping costs, to you.

Contact


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